You may not know, that PS5 stands for PlayStation5, a home game console released by Sony Interactive Entertainment in 2020. It is the successor to PS4, a game console released in 2013. Although it is a console that provides a beautiful gaming experience, many people are facing the problem: “an unidentified error occurred PS5“. This error appears whenever a user is completing the process of purchasing a game from the PlayStation Store. So why is this problem happening and what is the solution? Read our article now for the answer.
What caused an unidentified error occurred PS5?
It is impossible to say why an unknown error occurs in PS5 as the accompanying message has no details as to why it is happening. You can only make predictions about possible errors. Some say it happens because the PlayStation Network servers are down. But you can’t say this is the only reason behind the error. There may be other reasons such as an error in your payment method or you are prohibited from making any payments or the region you live in does not support PS5 Store purchases. Thus, it is challenging to determine the true cause. But you can always try to fix this problem by trying the methods we will give just below.
How to fix an unidentified error occurred PS5?
Most AAA title games are paid for as a complete bundle that needs to be purchased and downloaded officially from the PlayStation Store for PlayStation consoles. When a user is trying to buy their favorite games from the PlayStation Store but somehow it says “an unidentified error occurred PS5”. This is basically annoying by preventing users from completing the game purchase. It’s also important to reiterate that this particular error message doesn’t mention anything specifically what the real reason behind it is. Read on for some of our most common fixes.
Check the PSN status
It is possible that the server has some problem and causes an error during the payment process. If that’s the case, wait until the owner is back up and running to make the payment. In case you don’t want to wait, you should visit the official PlayStation Network Server Status page to check if the server is down. Alternatively, you can also visit the third-party DownDetector website to check PSN server status similar with real-time information, most reported issues, outage map, details of the last 24 hours, and more.
Payment method verification
The first and most recommended fix is to go to the store and re-verify the payment method you may have used to make the purchase. Note that your payment method must match your PSN account registration region. Before paying for your game, it is recommended to check the selected country/region first. Follow the steps mentioned below to verify your payment method.
- Step 1: Visit the PlayStation 5 store
- Step 2: From the Menu, select a payment method.
- Step 3: Fill in your credit or debit card details.
Restart the console
The PS5 console may be easily restarted to resolve this issue. You proceed with the following steps:
- Step 1: Hold down the DualSense button for a while
- Step 2: Select the power icon and select the option to restart PlayStation5 then wait until the process is finished.
- Step 3: Now try to execute the transaction again.
Try to buy again
Also, if nothing works for you, make sure to keep trying to complete the purchase by repeatedly pressing the X button without any change. Several PS5 users mentioned that this method worked for them as well. If you’re still having issues, you should move on to the next fix.
Try another payment
Trying a different payment method may fix the problem. If so, you should verify the original payment method to make sure it doesn’t go wrong in the future. Try another payment method, such as a gift card or Paypal.
Spam the X button
This is a bit weird, but it can help you to solve the problem. Some users have reported that X node spamming can be successful in fixing the error but this is very risky as you may be charged additional fees if you spam node X and cause additional purchases.
Buy with money in your PSN account
Some users have solved the PlayStation Store purchase error using the money in the PSN wallet, and you can also try it out. If you don’t have money in your wallet, you can follow the steps below to top up.
- Step 1: On your PS5, navigate to Settings, then Users and Accounts.
- Step 2: Select an account, select Payment and Registration and then select Deposit.
- Step 3: Select your account, the amount you want to add, and the payment method. You can also use a web browser and log into your PlayStation Store account there. Then select Online ID, Manage Payments, Add Money and choose your payment method. However, if you don’t want to buy the game with the money in your PSN account, you can skip this fix.
Contact customer service
This is the last option you can try if all the above-mentioned methods do not solve the problem. It may happen that you are unable to make a transaction because you are banned from the PS Shop or your region does not support purchases from the PS5 Store. These cases can only be resolved if you talk to SONY. With all the solutions we mentioned above, you have now learned how to fix an unidentified error occurred PS5 right?
Here in this article, we discussed the issue related to an unidentified error occurred PS5. I have discussed why this error occurs and what to do to get rid of this error. I hope this information may assist you in resolving this irksome issue. Hope you solve the problem soon and have a happy gaming experience!
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